M&T Bank

“Agreement Express helps us be more efficient and save our most valuable resources— time and money.  Not only did we eliminate lost productivity and chasing and following up on incomplete documents, but we reduced the time and complexity of getting new employees on boarded.”

VP Human Resources, M&T Bank

 

The Client

M&T Bank built its business on a tradition of reliability, accuracy and responsiveness to the needs of its customers and staff. Hiring thousands of people every year generated mountains of paperwork and was anything but responsive.  They knew this needed to change.

M&T realized that getting new employees hired faster and more efficiently meant savings on many levels. With help from Agreement Express they established a new way of paperless hiring designed to ensure adoption and save time and money.

 

Recognized for its financial strength and sound management, M&T Bank has a rich and diverse history stretching back more than a century and a half. With over $65 Billion in assets at the end of 2008, 14,000 employees and 700 branches throughout New York, Pennsylvania, Maryland, Delaware, Washington DC and Virginia, M&T is one of the top 20 largest commercial bank holding companies headquartered in the US. This strength, along with an entrepreneurial philosophy, has made it possible for M&T to pursue a course of well-managed growth.

 

The Opportunity

The task of streamlining naturally fell to the HR department as the company lead in hiring new employees.  With multiple stakeholders and back office systems, adoption at every level was critical.  M&T’s new employee on boarding process involved the completion of more than 68 pre and post-hire documents, including the mandatory I-9 form. Pre-hire document packages were sent to the prospective candidate via email, with them printing, completing (often with missing information) and faxing the documents back – leaving the administration staff with the timely task of correcting errors and verifying illegible or incomplete information.

 

The Results

• In March of 2009, M&T purchased Provident Bank and was able to process and on board 7,000 new employees over a two week period.  A task that previously would have been labor, cost and time intensive.
• Because of paperless on boarding, M&T now has a consistent new hire process no matter where the candidates apply from.
• Wasting no time, M&T completed automation of their paper based HR process in less than 30 days.
• By activating the seamless integration to validate employees’ legal right to work with The Department of Homeland Security, M&T removed an otherwise laborious repetitive legal compliance task.
• M&T HR now not only saves money, but by going paperless they are saving the environment and meeting their shareholder expectations for a higher level of corporate social responsibility.
• Beyond just being able to handle a massive increase in hiring, M&T has reduced the time for getting a new employee on boarded by more than 40 percent.

 

The Process

Going paperless isn’t supposed to mean change everything, it’s supposed to be about doing something in a better way.  M&T leveraged Agreement Express’ document package functionality, allowing them to assemble complete digital on boarding packages for their new hires, and personalize for each employee.

By turning the core on boarding package into a template, M&T could ensure that each staff member in the HR department, or in any other group authorized to hire directly, was using the right documents for the right job – every time.

Agreement Express knows that your secret hope is to have visibility into everything that is going on in your business.  External processes, like Department of Homeland Security I-9 verification, are often the barrier to maintaining this kind of control, but so is the simple act of sending a hiring package outside of your office.  With Agreement Express, M&T not only fully automated the I-9 process, they also took control of it by being able to see every document, every step of the way.

With Agreement Express its not about changing your processes, its about owning them.

Copyright 2010 Agreement Express