Looking for answers to your questions?

Here are some of the questions that we receive the most (with answers!).

You can also browse our Knowledgebase if you don’t see your question answered here.

Licenses start at $125 per seat per month. Our pricing model consists of a licensing fee, which will vary based on the amount of users with admin or publishing rights, the regions your company crosses agreements over, and the type of extensions your company is looking for. To start, there is also a set-up fee. On an ongoing basis, we offer professional services hours for custom projects. Discounted pricing is available for high-volume customers.

The use of the Agreement Express platform for a customized amount of users with admin or publishing rights. These users have access to unlimited publishing and storage within the Agreement Express Platform. It also includes maintenance, such as a biweekly patch to implement new improvements to the platform.

We are pre-integrated into many credit bureaus, identity verification, information verification, and fraud protection solutions. If you’re interested in integrations outside of the following services, please speak to your product specialist.

Equifax (Canada & USA)

  • eIDVerifier
  • Personal and corporate credit check

IDology

  • ExpectID
  • ExpectID IQ

Experian

  • Precise ID
  • Personal and corporate credit check
  • QAS Pro

Convey

  • TIN Matching Service

ServiceObjects

  • Address Validation (USA & Canada only)
  • Postal/Zip code lookups (USA & Canada only)

VIES

  • Validating value added tax registration (UK only)

Company House

  • Validating company information (UK only)

Dun and Bradstreet

  • D&B Company Reports

Fraud Protection Solutions

KYC SiteScan

  • Intelligent Web crawl of merchant’s Web/eCommerce Site

Company Specific Blacklist

  • Unique to each client

MasterCard MATCH List

  • Termination inquiry

Bankers Accuity

  • Bank account validation
  • Improve certainty of settlement for straight-through processing

G2 Web Services

  • Fraud File
  • Compass Score

Agreement Express’ service is hosted in PCI DSS and SOC 2 Type 2 certified secure hosting facilities. We store the information in servers in Canada and the United States.

We work with some of the largest merchant acquirers and super ISOs in the world. Currently, we work with Cayan, Global Payments, Mercury Payments, Billing Tree and many more.

We work with many respected wealth management firms. Currently, we work with Canaccord Genuity, NBCN, Questrade, M&T Bank and Holliswealth, to name a few.

Yes, Agreement Express is PCI Compliant. Our data center is hosted in PCI DSS and SOC 2 Type 2 certified secure hosting facilities.

Yes we have phone support 24/7 at 1-877-247-3397 (for the UK 0-800-031-4077). To submit a ticket online, please fill the form on our support page here.

Yes, Agreement Express is accessible by mobile, tablet and desktop devices. All document templates are mobile-ready by default.

Some customers, like Cayan, can get started using Agreement Express in as fast as 60 days (read more about the Cayan project here). The time to implement will vary based on the type of project you want to take on. If you’re concerned about time to implement, we have found the fastest implementations happen when a project is taken on in phases.

We can customize Agreement Express to your current onboarding process. You don’t need to reconfigure all of your underwriting or onboarding processes, as we can adjust to you. Fields, Labels, Workflows and Integrations are all configurable. Agreement Express Landing pages and employee-facing dashboards can also be changed to your branding standards (within limits).

Still have questions? Feel free to contact us. We’d be happy to answer any questions.