Webinar Replay: Transform the Client Experience with Agile Onboarding
Client expectations are on the rise, but advisor technology adoption continues to lag. On-demand webinar in partnership with CEB TowerGroup.
Why Onboarding Automation?
You can't scale your business without it.
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Reduces 85% of onboarding processes to sub 1 hour for traditional financial services companies in Payments, Wealth Management, Insurance, and Leasing
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Eliminates 95% of processing errors, manual review and process inefficiencies
Client onboarding in financial services is unbelievably complex. Thousands of paper documents and hundreds of web forms circulate across dozens of technology platforms and legacy systems, creating a frustrating and dated experience for clients, and an administratively expensive process for the institution.
In payments, there’s Square. In wealth, Wealthfront. Insurance? Zenefits. Today these companies are a threat on the horizon. Tomorrow, they’ll be your direct competitor.
With paper processes creating expensive inefficiencies, and innovative fintech startups coming for your customers, you can’t afford to not have a fast, digital, and fully integrated process for client onboarding.
What Could a Typical Onboarding Engagement Look Like?
Step 1
The client being onboarded receives a link and begins the onboarding process through a self-service webpage to complete a digital application
Features: Forms Editor, Landing Page Builder, Digital SignatureStep 2
The client begins filling in the application by only completing mandatory fields, attaches supporting documents from their device, and signs with a digital signature
If data is incorrect, a team member can “rewind” the digital signature to make the correction, and then re-submit to the client to sign off
Features: Landing Page Builder, Digital Signature, Enterprise Service Bus, ID Verification, Document Collaboration PlatformStep 3
Once the application is complete, it is reviewed and signed off on by any necessary actors like salespeople, advisors, QA, or management. Once the necessary digital signatures are in place, customer data can be automatically verified through third-party party API integration, cutting down manual KYC time
Features: Document Queuing, Digital Signature, Third Party IntegrationsStep 4
After reviewing necessary KYC information, the assigned document manager makes notes and signs off or escalates the agreement for review by a Manager
Features: Document Management System, Work QueueStep 5
Once the application is complete, the most powerful tool is Reporting. Reporting allows your organization to:
Improve inefficiencies by reviewing the time, speed, and integrity of all applications
Features: Data Reporting, Data Warehouse, Temporal ReportingFinal Step
Learn more about onboarding for:
“Let’s Talk”
Book a call with one of our onboarding experts to see if Agreement Express is right for your business
Learn how Global Payments UK uses Agreement Express:
“We used to have a 40% return rate for applications. We’re now at 100%”.
