5 Questions Every Operations Team Should Ask About Client Onboarding


April 17, 2018

There’s a good chance your wealth management firm already has a detailed process in place for onboarding clients into your firm. But when it comes to building strong customer relationships, you only have one chance to make a first impression.

Here are five questions to consider when examining your existing onboarding processes.

  1. Does our onboarding process require paper forms, data re-entry, manual review and mailing documents?
  2. Does our onboarding process deliver clients with consumer-like convenience?
(Amazon Prime, Uber, etc.)
  3. Do increasing compliance requirements present a challenge for my firm due to manual risk and audit processes?
  4. Does my firm have difficulty receiving complete and accurate documents from clients the first time?
  5. Is it difficult for my team to provide accurate reporting for key onboarding metrics?


Webinar: Improve Your Onboarding Experience

Onboarding is one of the most impactful experiences customers will have with you. Watch this webinar to hear from our in-house experts on those features and how they can help you improve your onboarding experience.