Welcome to the Blog.
Information on everything from payment facilitators and fintech to improving your client experience and hacks for business growth.
Blog
Underwrite & Monitor Merchants Directly From Your CRM
Imagine if your underwriting and sales teams could seamlessly share data in just a few clicks - transforming back office…
4 Industry Insights from the CEO of National Processing
One of the biggest challenges for National Processing, a nationally regarded merchant services company, was ensuring that the organization could…
Blog, Infographic
A Merchant Onboarding Process Flow Chart to Streamline Approvals
Merchant onboarding is one of the most important parts of the payments ecosystem, which is why we have laid out…
Blog
ISO vs ISV - What’s the Difference?
They may be only one letter apart, but there’s a big difference between an ISO and an ISV. Traditionally, Independent…
Blog, Case Study
Valmar Merchant Services Increased Onboarding Speed by 8x with Agreement Express
Wowing their merchants is a core value for payment processor Valmar Merchant Services. Laser-focused on their client’s needs, the market-leading…
Press Release
Avidia Bank Launches Merchant ScanXpress to Scale their SBO Business
July, 2022, Vancouver, Canada — Agreement Express, the leading client onboarding and underwriting platform for current and emerging leaders in…
Blog
Data: The Competitive Advantage of Automated Underwriting
It's common knowledge that automation brings scale and efficiency to the bottom line. However, what is often overlooked is the…
Blog
Making the Move: Switching From Retail to Wholesale ISO
Independent Sales Organizations (ISOs) operate by a simple formula - they find and service merchants for payment processors, earning a…
Case Study
Payliance Fuels Two Channels with Merchant ScanXpress
In this age of agility, Payliance offers merchants proper tools to maintain their competitive advantage by offering both extensive expertise…
Blog
Protect Your Portfolio: The 4 Must-Haves of Risk Monitoring
Written by: Darryl Cumming, Director of Product Portfolio risk monitoring is a necessity for every payment processor, especially now given…
Blog
A Complete Guide to Ongoing Merchant Monitoring
Table of Contents Introduction How Merchant Monitoring Protects Your Business Why Merchant Portfolio Management is Crucial to the Success of…
Blog
How Agreement Express’s Payment Integrations Can Ignite Your Business
There’s a lot of payment software out there. All offering merchant acquirers and payment processors different solutions to different challenges.…
Case Study
CMS Cut Merchant Approvals From Hours to Minutes With Merchant ScanXpress
Complete Merchant Solutions (CMS) isn’t just a leading provider of tech-enabled payment processing solutions, it’s also one of the fastest…
Blog
8 Ways Workspace Boosts Business with Agreement Express
Are you struggling to meet your company’s objectives? The Agreement Express Workspace is the secret sauce you need to crush…
Blog
10 Things Your Merchants Hate About You
The payments industry doesn’t stand still. Buoyed by advances in technology, growing consumer appetite for digital solutions, and a shift…
Blog
The Great Resignation - If You’re Losing Underwriters We Can Help
With the pandemic prompting many of us to reevaluate our careers, workplaces across North America are facing a labor shortage,…
Blog
Merchant Fraud Is On The Rise - Learn The 3 Most Common Scams
Merchant fraud is nothing new, but a recent spike in financial crime has industry experts sounding the alarm. In a…
Blog
Merchant Bust Out Fraud Explained
By David O'Brien, CEO of Agreement Express “As far back as I can remember, I always wanted to be a…
Blog
Reduce Risk And Accelerate Approvals With Know Your Customer (KYC)
In the world of finance, knowing your customers means more than figuring out what brands they prefer, or how often…
Blog
Accelerate Time to Board and Reap Rewards
You’re Ignoring Revenue if You’re Not Using Automated Scorecards As a PayFac, growing your revenue depends on a number…
Blog
Know Your Customer: How the Pandora Papers Impact Global Money Laundering
In September of 2021 a massive leak of nearly 12 million documents exposed hidden wealth, tax avoidance, and money laundering…
Blog
FAQ: Software Implementation, Digital Adoption, and Payments Software Vendors
Underwriters need the best software, but choosing the right tools is only the first step. You’ll achieve the maximum benefits…
Blog
Fast and Flashy: Successful Merchant Onboarding Needs Both Speed and Design
The merchant onboarding process is the beginning of the merchant’s journey with your company. Merchant onboarding has a strong influence…
Blog
Why Your ISO/ISV Isn’t Satisfying Merchants and How to Fix It
As an ISO or ISV, your role inherently involves merchants. Therefore, the merchant experience is an integral part of the…
Blog
Payment Gateways vs. Payment Processors: Key Differences
If you’re in the business of accepting credit and debit card transactions, then you work with or have a payment…
Blog
6 Benefits that Revolutionize Risk Scoring for Underwriters
There are many benefits you can access by achieving better risk-scoring merchant underwriting. The key to accessing these benefits lies…
Blog
Has Stripe Lost its Focus on Merchant Processing?
Stripe has been considered a pre-eminent merchant payment processor practically since the company was publicly launched in September 2011. However,…
Blog
What BNPL Means to Your Merchant Onboarding Process
Forward-thinking Payment Service Providers (PSPs) are constantly adding products to attract new merchants as the digital payments industry continues to…
Blog
4 Industry Tips to Stay Ahead as a Merchant Acquirer
What is a Merchant Acquirer? The term 'merchant acquirer’ has the intended use of referring to an acquiring bank, or…
Blog
Digitize or Lose to Competitors: The 2022 Guide to Payment Facilitation
Payment Facilitators are the talk of the town in the payments industry. It seems that every other business in the…
Blog
Ultimate Guide to Digital Underwriting
As a payment facilitator, you’re assuming liability for your merchant accounts. Similarly, as the acquiring bank is underwriting your operation,…
Blog
4 Ways to Automate Business Practices Using Fintech
The hyper-fast evolution of technology over the past decade has allowed businesses large and small to leverage the most powerful…
Blog
Ways to Stay Competitive as a PayFac, Even if Business is Booming
Table of Contents Introduction What Does PayFac Mean? How Do Merchant Services Work? Whats to Stay Competitive as a PayFac…
Blog
What Encompasses the Merchant Experience?
The payments industry has a need for speed. A precedent has been set with the likes of Stripe and Square…
Blog
Merchant Software Guide: Cost Center or Revenue Generator?
Every time a revolutionary new idea hits the market, there is doubt that instantly follows; suspicion about whether the innovative…
Blog
Reorganize Your Strategy with a BNPL Payment Solution
Arguably the single biggest market disruptor in terms of digital payments and online retail sales in 2021 has been the…
Blog
Boost Your Signal-to-Noise Ratio with Automated Underwriting
Signal-to-noise ratio tells you the strength of a desired signal in comparison to the level of “noise,” in this sense…
Blog
The Automated Risk-Based Scorecard and How it Works
Without merchants, payment processors might as well close up shop; they have no reason to be in business. That’s why…
Blog
B2B Payment Processing: The Importance of Digitizing Your Services
Contrary to what its name might suggest, business-to-business payment processing begins before any money is ever actually moved. In fact,…
Blog
Beneficial Ownership Rule: Overview & Best Practices
Anti money-laundering (AML) and Know Your Customer (KYC) requirements form the critical underpinning of financial regulation. In recent years, there…
Blog
Wealth Management: Achieving a Low Bank Efficiency Ratio
Bank of America crossed $1 trillion in assets under management for the first time in its history in Q3 2017.…
Blog
The Importance of Payment Compliance: What You Need to Know About Your Risk
The term “compliance” can give a feeling of being forced to abide by a set of rules or orders, despite…
Blog
How Do Payment Facilitators Work? What You Need to Know in the Age of Innovation
The payments industry is both vast and complex. When you think of search engine technology, one rises above the rest:…
Blog
Gain an Advantage in the Competitive Underwriting Space
The team at PYMNTS spoke with Agreement Express CEO David O'Brien to gain greater insight on the changes the pandemic…
Blog
The Irreversible Rise of Digital Transformation
The constant evolution of payments has dramatically accelerated in less than two years. For a decade, the digital payments industry…
Blog
Underwriting Automation: Better to Build or Buy?
The payments industry is continuously changing and evolving. Whether you’re a payment facilitator or independent software vendor (ISV), your risk…
Blog
The 3 Essential Keys to a Frictionless Payment Experience
The last year has since an unprecedented shift towards digital technologies in all walks of life, including payment processing and…
Blog
Higher Speed, Same Controls: How Automated Underwriting Drives New Business
One of the best things about automated underwriting is how it gives human skill and judgment its proper due. Human…
Blog
The Key to Financial Success in 2021: Tailor-Made Risk Management
You’re agile, resilient, and prepared for the future! Coming out of a taxing year, that is you! But can you…
Blog
PayFacs Accelerating the Digital Appetite of Businesses
Written by: Carmen Ballard, VP of Customer Success at Agreement Express Treat the business you want like they have the…
Blog
The Perils of Building Your Own Underwriting Automation Solution
The payments industry is continuously changing and evolving. Whether you’re a payment facilitator or independent software vendor (ISV), your risk…
Blog
Powering Transformation: Merchant Speed & Adaptability
The evolution of payments has the greatest potential to transform the consumer shopping experience. Paradoxically, this transformation will take place…
Blog
Safe at Top Speed: Faster Approvals Without Adding Risk
Payment facilitators that can reduce underwriting review and offer faster merchant approval typically increase their revenue, sometimes dramatically. However, they…
Blog
Jen's Top 5 Tips to Getting Excited about Adoption
Jen MacDonald, a Customer Success Specialist at Agreement Express, has seen it all. With four years of experience in software…
Blog
Take Risk with Confidence: Automating Payfac Underwriting
Merchant acquirers and payment service providers (PSPs) have a common challenge. Growing the business requires onboarding merchants. More merchants means…
Blog
Increasing Payments Revenue: Expand Your Piece of the Pie
Technology holds tremendous potential to transform the payment space. The right kind of automation is the key to unlocking this…
Blog
A Path to Digital Customer Onboarding
Written by: Carmen Ballard, VP of Customer Success & Support at Agreement Express At Agreement Express, we have found ourselves…
Blog
3 Guidelines: Digital Readiness In The Age of COVID-19
The entire world is united in facing a new reality of quarantining and remote work as we collectively go through…
Case Study
How Agreement Express & Visa are Partnering to Change the Payments Industry
The number one trend in the financial industry today is the emergence of technology firms in the payments sector. Fintech…
Case Study
New Straight-Through Processing With TD Ameritrade Will Vastly Improve Client Onboarding Experience
Agreement Express is an official technology solution on the Veo Open Access® platform from TD Ameritrade Institutional. This critical integration…
Blog
Approval Automation as a Tool for Merchant-Acquiring Business Growth
PAC-MAN™ was never a very realistic game. He would eat and eat and eat but never get any bigger. The…
Blog
Turn Onboarding Operations Into a Client-Centric Experience
Today, consumers expect the same experience from their wealth management firms as they have with BigTechs. According to the Capgemini…
Blog
Speed: The Most Important Aspect of the Customer Approval Process
Anyone who has opened a merchant bank account can attest that the client approval process is slow and complex. As…
Blog
Improving Client Onboarding: Wealth Management
It is becoming less of a secret how important the client onboarding process is in wealth management, both for the…
Blog
Your Firm Will Lose the Next Generation: Exploring Multi-Generational Wealth
“We all know millennials are on the radar. There is no question, it’s one of the largest transfers of wealth…
Blog
Payment Packages and Efficiency: Key Differentiators
Traditional payments organizations have new competition. It’s not just Square and Stripe, it’s companies like Shopify and PayPal’s Business in…
Blog
Digital Transformation is More than Just Automation
As disruptive technologies increase in prevalence within wealth management, traditional firms face a growing need for meaningful digital transformation. While…
Blog
10 Ways Your Competitors Are Accelerating AUM With Digital Onboarding
Opening new accounts or transitioning client assets - or advisors - to your firm can be time consuming. And any…
Case Study
Introducing One-Click Account Opening Direct To TD Ameritrade Institutional
TD Ameritrade Institutional and Agreement Express Collaborate to Simplify Customer Onboarding Agreement Express is excited to announce a new…
Blog
Six Tips to Drive Merchant Applications
If there’s one thing that prevents merchants from signing up for payments offerings, it’s the application process. With hundreds of…
Blog
Building the RIA Platform of the Future
Wealth management technology continues to evolve at a lightning-quick pace, but as an advisor, it can be overwhelming to wade…
Blog
One-Click to Merchant Acquiring: It’s not just about checkout
In acquiring, the merchant onboarding process is often rendered into bits and bytes. A digital forms solution here, an eSignature…
Blog
Why payment packages and efficiency are key differentiators today
Traditional payments organizations have new competition. It’s not just Square and Stripe, it’s companies like Shopify and PayPal’s Business in…
Blog
The Truth Behind Merchant Underwriting Automation Failure
Real-time Approvals for the Modern Merchant Offering same-day merchant approvals, or even doing so within minutes, has become table…
Blog
With Beneficial Owners, How Well Do You KYC?
Anti money-laundering (AML) and Know Your Customer (KYC) requirements form the critical underpinning of financial regulation. In recent years, there…
Blog
Rules of engagement: How to turn onboarding operations into a client-centric experience
Recent Accenture research revealed that 40-60 percent of today’s onboarding tasks could be automated with digital technologies1. Many wealth management…
Blog
5 Questions Every Operations Team Should Ask About Client Onboarding
There’s a good chance your wealth management firm already has a detailed process in place for onboarding clients into your…
Blog
Agreement Express Partners With Frontier Capital to Accelerate Vision for Digital Onboarding
This morning we announced a significant growth equity investment in Agreement Express made by Frontier Capital. The investment will aid…
Blog
How payment facilitators will continue to disrupt the acquiring market in 2018
Square, Stripe, and PayPal have become the poster children for the new acquiring era of payment facilitation. Less than ten…
Blog
3 WealthTech Insights from the 2017 Schwab IMPACT Conference
Three things we learned about WealthTech at IMPACT 2017 This month the Agreement Express team attended the Charles Schwab Conference…
Blog
CX Craze: Merchant Experience is the New Customer Experience
Customer experience, or as it’s more commonly known these days, “CX”, has been a hot payments trend for the last…
Blog
The Ultimate Summary of Money 20/20 2017
Money20/20 Las Vegas has become a keystone event for the financial services industry. Game-changing announcements are made every year and…
Blog
Wealth Management: Banking’s silver bullet or an operational money pit?
Bank of America crossed $1 trillion in assets under management for the first time in its history in Q3 2017.…
Blog
In|Vest Conference Recap: Customer Experience, Broker Transitions the Competitive Advantage for Wealth Management Firms
Last week Agreement Express hit the main stage at InVest to debut the latest addition to our platform, Automated Broker…
Blog
Agreement Express Named One of the Top 100 Tech Companies in British Columbia
Recently, we were ranked one of the top 100 tech companies in B.C. according to research conducted by Business in…
Blog
Vendor Evaluation Checklist for Merchant Onboarding
Payments organizations are under pressure to change their traditional processes for at least two reasons: margins are increasingly small due…
Blog
The State of Fintech and Financial Services
The relationship between Fintech and financial institutions (FIs) is in its third wave, according to Jeff Gido, Goldman Sachs's Global…
Blog
The Digital Future of Wealth Management Firms
Wealth Management has become a client-driven industry, with advisors increasingly considered a value-add rather than irreplaceable gatekeeper. As wealth management…
Blog
What do wealth clients want, and how can firms deliver?
What do wealth clients want, and how can firms deliver? What is the hallmark of a best-in-class advisor? What separates…
Blog
The Brexit Effect: How to find opportunity in uncertainty
Article 50 was enacted on March 29, 2017, and although the UK won't officially leave the EU until April 2019,…
Blog
Comply, Compete & Pave the Way
While the enforcement mechanisms associated with the DOL Fiduciary Rule are still in flux, it’s apparent that a fiduciary standard…
Blog
Meet The Experts: Software Advice
For our latest Meet The Expert column we consulted Market Research Analysts from leading software review site, Software Advice. Craig…
Blog
Multi-Generational Wealth: Why Your Firm Will Lose the Next Generation
“We all know millennials are on the radar. There is no question, it’s one of the largest transfers of wealth…
Case Study
Meet the Experts: KYC SiteScan
In our new series, Meet the Experts, we interview top industry influencers and innovators who are shaping the future of…
Blog
Fintech 2016 Year In Review
2016 was a roller coaster year for the financial services industry. The Brexit vote and the election of Donald Trump…
Blog
The Single Biggest Threat to Banking
What is the single biggest threat to the financial services industry? Agreement Express CEO Mike Gardner has publicly stated (most…
Blog
The most important aspect of the customer onboarding process
Anyone who has opened a merchant bank account can attest that the client onboarding process is slow and complex. As…
Blog
The Ultimate Summary of Money 20/20 2016
Money20/20 Las Vegas has become a keystone event for the payments industry. Industry-changing announcements are made every year and the…
Blog
Straight Through Processing (STP) for Merchant Onboarding
Recent research by Capgemini and MIT has found that “old-world operators with traditional processes” are losing to competitors with faster,…
Blog
Becoming a Digital Wealth Firm: The Client-Advisor Experience
This is Part 4 in a series called “Becoming a Digital Wealth Firm”. You can read Part 1 here. In…
Blog
Becoming a Digital Wealth Firm: Compliance
In Part 1 and Part 2 of this blog series “Becoming a Digital Wealth Firm”, we covered the basics of why…
Blog
Becoming a Digital Wealth Firm: Back-Office
This is Part 2 in a series called “Becoming a Digital Wealth Firm”. You can read Part 1 here. …
Blog
Becoming a Digital Wealth Firm: Introduction
The wealth management industry has long been a paper-based, face-to-face industry. Every industry has an “innovation threshold”, to borrow a…
Blog
Opening New Accounts is Exhausting Your Clients and Your Advisors
Opening a new account at a wealth management firm can be exhausting. After a client establishes their financial goals with…
Blog
Agreement Express Named Top 25 Fastest Growing Companies in British Columbia
Agreement Express has been announced as one of the Top 100 Fastest Growing Companies in British Columbia, according to research…
Blog
Merchant Acquiring Lessons Learned from the 2008 Mortgage Crisis
Much ink has been spilled about the 2008 Mortgage Crisis. In the U.S, $10 billion dollars worth of subprime mortgages…
Blog
How to Respond to the Robo Advisor Threat
Since the industrial revolution, there has always been a sense of fear with every new technology. Some of that fear…
Blog
Meeting the Rising Client Expectations in Wealth Management
In financial services, “closing the deal” can mean up to a month of sending paperwork back-and-forth. Some firms are…
Blog
Strategies for Improving Client Onboarding in Wealth Management
It is becoming less of a secret how important the client onboarding process is in wealth management, both to the…
Blog
What is the Key to Merchant Acquiring Growth?
Why Onboarding Automation is the Key to Merchant Acquiring Growth Pac-Man was never a very realistic game. He would eat…
Blog
Beyond Digital Signature in Wealth Management
If you want to solve a client onboarding problem in your organization, digital signature by itself isn’t going to cut…
Blog
DOL Fiduciary Compliance: Start with Client Onboarding
Compliance with the New Fiduciary Rule doesn't have to a painful process; it's an opportunity to take a look…
Blog
The Dangers of Integrated Systems
Rube Goldberg (1883 - 1970) was a genius cartoonist whose enduring legacy is the concept of the hilarious Rube Goldberg…
Blog
Highlights from the Webinar: “How to Open More Merchant Accounts”
We had a huge response to our webinar “How to Open More Merchant Accounts in Less Time” with some of…
Blog
Part Two: The Merchant Acquirer’s Guide to Onboarding More Merchants
This is the second part in a two-part series on how Merchant Acquirers and ISOs can keep up with the…
Blog
Agreement Express Continues Global Expansion With Latest Office Opening in Toronto
TORONTO, ON--(Marketwired - June 02, 2016) - Agreement Express, leading onboarding automation software for the financial services industry, announced today…
Blog
Part One: The Merchant Acquirer’s Guide to Onboarding More Merchants
This is part 1 of a 2-part series on how Merchant Acquirers and ISOs can keep up with the…
Blog
The False Security of Legacy Systems: Why Fintech May Not Be Your Biggest Threat
Fintech innovators are at your door, vying for your customers and business, but your real threat lies within your own…
Blog
How to Implement a Paperless Client Onboarding Process in Wealth Management
A how-to guide for integrating paperless onboarding into your wealth management firm. The nuts and bolts of…
Blog
3 Proven Advantages of Paperless Onboarding in Wealth
This is the second part of a three part series on “How to create a paperless onboarding platform in…
Blog
3 Obstacles Created by Paper-Based Onboarding in Wealth Management
How wealth management firms are suffering due to out of date onboarding systems. Note: This is Part 1…
Blog
3 Reasons Why Your Product and Compliance Integration is Costing You Money
Why failing to link product development with compliance is costing you more than you think. Cost inefficiencies and value…
Blog
2016 CEB Financial Services Technology Summit Leveraging Technology to Earn Deep Relationships
What: 2016 CEB Financial Services Technology Summit When: April 20-22, 2016 Where: The Westin Boston Waterfront Hotel, Boston, MA Who:…
Blog
5 Practical Ways to Improve the Wealth Advisor Experience (And Decrease Defection)
Wealth management isn’t what it was ten years ago. The introduction of robo-advisors and the growing use of online…
Blog
More Than a Concept: Blockchain is Already Changing the World
How NASDAQ, Samsung, and JP Morgan are currently integrating the revolutionary technology, and what that means for the rest of…
Blog
Fintech Disruption: The Insurance Industry is Next
Why Insurance is the next industry to be disrupted, and what traditional insurance companies can do to keep up. The…
Blog
The Uberization of Wealth Management
The Uberization of Wealth Management Robo-Advisors and Beyond: Why you need to pay attention to Charles Schwab, BMO, and VanguardSome…
Blog
Disruptive Innovation for Merchant Acquirers: The Story of Square, Chinese Steel, and Amazon
What does Square, the Chinese Steel industry, and Amazon have in common? They’re all disruptors. But here’s the thing: Square’s…
Blog
3 Ways to Improve New Product Success and Customer Engagement
How to recover wasted resources in product development and client engagement According to the Harvard Business Review, uncertainty around the…
Blog
Better Merchant Experience = Stronger Bottom Line In Merchant Acquiring
How the customer experience in Merchant Acquiring impacts the bottom line. Analysts at McKinsey believe that payment processing is now…
Blog
How to Boost Underwriter Productivity and Gain Greater Visibility over Risk
Increasing efficiency without compromising quality. According to the Institute of Management & Administration, costs are 20 times higher in…
Blog
Merchant Acquirers, Are You Ready for an Increase in Volume?
Three questions every CEO should ask themselves when preparing for a big increase in merchant processing volume. Merchant Acquiring is…
Blog
Three Strategies CEOs Employ to Cut Costs and Improve Efficiency
A Fine-Tooth Combed Approach to Analyzing Back-Office Processes No one likes to hear those dreaded words from their CFO, “we…
Blog
How to Make Customer Onboarding Scalable and Win
The right tech solutions to speed up your customer onboarding and make anti-fraud compliance easier – all in a scalable, future-resistant…
Blog
How You Manage Data Could Be Holding Back Your Merchant Acquiring Business
Growing a merchant acquiring business is top priority for leaders in product, operations, and compliance roles. Faced by the common challenge…
Blog
How the Top CEOs in Merchant Acquiring Are Growing Their Business
How three industry-leading CEOs invest in company growth while keeping costs low. If you take a look at the enormous…
Blog
Three Ways Merchant Acquirers Can Maximize Operational Efficiencies
As an Operations Professional at a merchant acquirer, you’re battling to improve operational efficiencies in uncertain times. Tech companies are…
Blog
Why Small & Medium Enterprises Fail to Leverage Technology in Their Risk Process
What SME’s can learn from Fortune 500 risk processes For SME’s, cloud-based productively tools are the second most important service…
Blog
3 Keys to A Successful Product Launch in Merchant Acquiring
According to the Harvard Business Review, uncertainty around a product launch of new products is an avoidable risk. The study found that…
Blog
Customer Experience Could Make or Break a Product Rollout
It’s no secret that customer experience has often taken the backseat to compliance for financial services organizations. These organizations want…
Blog
Top 3 Developments in Mobile Payments
It's no secret that the mobile payments space is expanding. With an expected reach of $4.7 trillion by 2019, every…
Blog
Understanding the Implications of Recent Payment Regulations in the EU
On June 11th, 2014, we participated in PayExpo 2014 as a bronze sponsor and our VP of Banking and ePayments…
Blog
Square is coming for your best customers. Are you ready?
When we caution acquirers, ISOs, and super ISOs about the storm brewing in the micro-merchant market we often hear the…
Blog
Automated Underwriting, KYC, AUP and Financial Review Expert Panel at the Merchant Acquiring Committee 2014 [Live Blog - Part 1]
UPDATE: Check out the slides from Reed Clayton's segment of the panel presentation on "How To Build an Underwriting Team…
Blog
The two merchant boarding metrics that will double your processing capacity
Efficient merchant boarding has become a competitive necessity for merchant processors. Low cost boarding and short processing timeframes have put…
Blog
If you’re managing with Excel, you’re taking a big risk
Most organizations today have a pretty good grasp on their numbers thanks to IT systems collecting data that just 20…
Blog
Streamline micro-merchant underwriting with personal credit scores
Are you looking for a way to make micro-merchants profitable? To make micro-merchants profitable, acquirers need to find a way…
Blog
Make micro-merchants profitable with straight-through processing
Micro-merchants are the fastest growing market segment in electronic payments. They are estimated to grow to 20% of the total…
Blog
Increase sales team effectiveness with digital account applications
This year a top-five acquirer increase their UK telephone centre close-ratios from 40% to 98% and decreased the sales cycle…
Blog
Why your merchant banking customers may leave you for a competitor
The legendary ad man Jay Chiat once said, “You start losing a client the moment you get it.” Something similar…
Blog
What Banks Can Learn from USAA's Client Engagement Strategy
There is often a lot to learn from the best. And when it comes to client engagement and client experience,…
Blog
What wealth management firms can learn from Forrester's 2013 Customer Advocacy Report
This post is a continuation of our summary and commentary on Forrester Research’s report Customer Advocacy 2013: How Customers Rate…
Blog
Customer advocacy drives revenue, but few financial institutions practice it
Forrester released their Customer Advocacy 2013 report for US banks, insurers, investment firms and credit card issuers in late June.…
Blog
GoBank offers all it's services free via mobile banking
North America’s first mobile-only bank, GoBank, has ‘opened it’s doors’ to the public, and offers all it’s services to customers…
Blog
ISOs must focus on customer experience to compete
At Recombo we keep a close eye on the merchant card industry because many of our customers are in electronic…
Blog
Why Merchant Aggregators are moving to the forefront of the merchant payment industry
Merchant aggregators have existed for much of the last decade, yet only recently have they became the center of mainstream…
Blog
Why speed is the most important aspect of the customer onboarding process
Anyone who has opened a merchant bank account can attest to the fact that slow and complex customer onboarding is…
Blog
Generate word of mouth marketing with customer-centric onboarding
Customers of today are empowered by choices and information. If you are a marketing executive at a financial institution, how…
Blog
Help your sales team sell more with rapid customer onboarding
Selling merchant services to small businesses is not an easy task. As a sales executive at a merchant processing bank,…
Blog
Get the most out of your customer data with single customer view
Does your organization have a single customer view for customer data? If not, you should prioritize creating a centralized data…
Blog
How to improve customer experience with single customer view
The BPM leaders that we work with are constantly trying to make their customer onboarding process more efficient. The first…
Blog
Rapid Customer Onboarding, Build vs. Buy
If you are a BPM leader starting a new project to improve a customer onboarding business process, the first significant…
Blog
3 ways smart process applications speed up customer onboarding
Business process management professionals looking for ways to strengthen their company’s bottom line should start by improving customer onboarding using…
Blog
How customer onboarding can maximize customer lifetime value
Businesses that have long standing relationships with their customers miss-out on profits if they offer a poor customer onboarding experience.…
Blog
The key to a great customer onboarding experience is well built forms
Providing customers with immediate feedback is one of the most important aspects of building a world-class customer onboarding experience. To…
Blog
Develop world class customer onboarding strategies for large enterprise
Are you a senior sales executive at a merchant processor? Do you have a tailored customer onboarding strategy for your…
Blog
Is paper damaging your customer experience and increasing your cost?
Paper forms are suppressing the true potential of customer onboarding at financial institutions by damaging customer experience and increasing cost.…
Blog
Introducing 24/7 Support For Agreement Express Users
We are pleased to announce the launch of 24/7 support for users of Agreement Express! We are now open 24…
Blog
How to develop a great customer onboarding strategy for small business
Developing a great onboarding strategy requires more than just improving business processes; it requires rethinking the whole business plan to…
Blog
Does your customer experience suffer because you do not offer enough interaction choices?
Businesses today need to be mobile enabled because their customer experience depends on it. As computing enters the mobile age,…
Blog
Straight-through processing – the 15 second advantage
Have you ever wondered what straight-through processing is? It's a business process type that financial institutions employ to…
Blog
Rapid Customer Onboarding Makes Financial Sense
If you work in sales and marketing in the payment processing industry, chances are you’ve already heard of the recent…
Blog
Customer onboarding can help payment processors build a competitive advantage [3 of 4]
Getting merchants to switch payment processing providers is not an easy task. Business owners today are more tech-savvy and well-informed…
Blog
Watch out Goliath! Why payment processors shouldn't take Square's success lightly
Industry disruptors are enabled by their competition. They succeed because the industry leaders stand still as disrupters grow. Large companies…
Blog
David the Disruptor... Oops, we meant Square
Square is disrupting the payment processing industry. Only a three-year-old payment processing startup, they now process more than $10 billion worth of transactions annually,…
Blog
Business process re-engineering for financial services companies in three easy steps
The design of your onboarding processes determine the flow of information through your organizations which in turn determines how your…
Blog
Deutsche Bank reengineered their customer onboarding process to become more competitive
“Transaction banking has traditionally been a “sticky” business with provider-client relationships often lasting many years. However thanks to a…
Blog
How can payment processors compete with Square?
Have you ever heard a customer say - “It’s going to take two weeks before I can process payments? Square can…
Blog
How a global payment processor onboards customers in less than a day
Have you been thinking about making improvements to your business’s day-to-day processes? Have you thought about how you could improve…
Blog
Dominate Your Competition in Payments
It’s no longer hip to be Square ... or Stripe. You can do better than both. There is no denying…
Blog
HS TEST: New Straight-Through Processing With TD Ameritrade Will Vastly Improve Client Onboarding Experience (Clone)
Agreement Express is an official technology solution on the TD Ameritrade Veo Open Access® platform, which provides advisors with a…
Blog
You’re Ignoring Revenue if You’re Not Using Automated Scorecards
Blog