Welcome to the Blog.

Information on everything from payment facilitators and fintech to improving your client experience and hacks for business growth.

Square is coming for your best customers. Are you ready?

When we caution acquirers, ISOs, and super ISOs about the storm brewing in the micro-merchant market we often…

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Automated Underwriting, KYC, AUP and Financial Review Expert Panel at the Merchant Acquiring Committee 2014 [Live Blog – Part 1]

UPDATE: Check out the slides from Reed Clayton’s segment of the panel presentation on “How To Build an…

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The two merchant boarding metrics that will double your processing capacity

Efficient merchant boarding has become a competitive necessity for merchant processors. Low cost boarding and short processing timeframes…

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If you’re managing with Excel, you’re taking a big risk

Most organizations today have a pretty good grasp on their numbers thanks to IT systems collecting data that…

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Streamline micro-merchant underwriting with personal credit scores

Are you looking for a way to make micro-merchants profitable? To make micro-merchants profitable, acquirers need to find…

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Make micro-merchants profitable with straight-through processing

Micro-merchants are the fastest growing market segment in electronic payments. They are estimated to grow to 20% of…

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Increase sales team effectiveness with digital account applications

This year a top-five acquirer increase their UK telephone centre close-ratios from 40% to 98% and decreased the…

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Why your merchant banking customers may leave you for a competitor

The legendary ad man Jay Chiat once said, “You start losing a client the moment you get it.”…

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What Banks Can Learn from USAA’s Client Engagement Strategy

There is often a lot to learn from the best. And when it comes to client engagement and…

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What wealth management firms can learn from Forrester’s 2013 Customer Advocacy Report

This post is a continuation of our summary and commentary on Forrester Research’s report Customer Advocacy 2013: How…

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Customer advocacy drives revenue, but few financial institutions practice it

Forrester released their Customer Advocacy 2013 report for US banks, insurers, investment firms and credit card issuers in…

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GoBank offers all it’s services free via mobile banking

North America’s first mobile-only bank, GoBank, has ‘opened it’s doors’ to the public, and offers all it’s services…

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