Welcome to the Resource Hub.

Information on everything from payment facilitators and fintech to improving your client experience and hacks for business growth.

What Banks Can Learn from USAA’s Client Engagement Strategy

There is often a lot to learn from the best. And when it comes to client engagement and…

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What wealth management firms can learn from Forrester’s 2013 Customer Advocacy Report

This post is a continuation of our summary and commentary on Forrester Research’s report Customer Advocacy 2013: How…

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Customer advocacy drives revenue, but few financial institutions practice it

Forrester released their Customer Advocacy 2013 report for US banks, insurers, investment firms and credit card issuers in…

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GoBank offers all it’s services free via mobile banking

North America’s first mobile-only bank, GoBank, has ‘opened it’s doors’ to the public, and offers all it’s services…

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ISOs must focus on customer experience to compete

At Recombo we keep a close eye on the merchant card industry because many of our customers are…

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Why Merchant Aggregators are moving to the forefront of the merchant payment industry

Merchant aggregators have existed for much of the last decade, yet only recently have they became the center…

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Why speed is the most important aspect of the customer onboarding process

Anyone who has opened a merchant bank account can attest to the fact that slow and complex customer…

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Generate word of mouth marketing with customer-centric onboarding

Customers of today are empowered by choices and information. If you are a marketing executive at a financial…

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Help your sales team sell more with rapid customer onboarding

Selling merchant services to small businesses is not an easy task. As a sales executive at a merchant…

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Get the most out of your customer data with single customer view

Does your organization have a single customer view for customer data? If not, you should prioritize creating a…

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How to improve customer experience with single customer view

The BPM leaders that we work with are constantly trying to make their customer onboarding process more efficient….

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Rapid Customer Onboarding, Build vs. Buy

If you are a BPM leader starting a new project to improve a customer onboarding business process, the…

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